Cancellation
Subscriptions renew monthly until cancelled. You may cancel at any time before the next renewal. Access ordinarily continues until the end of the paid billing period.
Refunds
Paid subscription periods are normally non-refundable, including unused time or partial months. We will correct duplicate or incorrect charges and may provide a full or proportionate refund where a material technical failure prevents the paid service from being provided.
What is not guaranteed
The subscription pays for monitoring, matching and delivery—not a guaranteed number of suitable tenders or a contract win. The absence of a suitable opportunity during a billing period does not itself create a refund entitlement.
How to request help
Email hello@tenderfit.co.uk or use the contact form with the account email and charge date. Approved refunds return to the original payment method, subject to payment-provider and bank processing times. Nothing here limits rights that cannot legally be excluded.